Come Join Our Team as an Account Service Representative!

If you are a problem-solver with a passion for customer satisfaction, and thrive in a dynamic, team-oriented environment we have the perfect role for you!

We are seeking an Account Service Representative to provide innovative solutions that meet our customers' unique needs. In this customer-facing role, you will leverage your exceptional verbal and written communication skills to collaborate with internal teams and customers, ensuring prompt delivery, service innovation, and outstanding quality. Our team of Account Service Representatives play a pivotal role in supporting our sales team and upholding our Mission Statement, Purpose, and Guiding Principles to deliver world-class service every step of the way.

Schedule: 8:00am-4:30pm

What will I do in this role?

• Responsible for developing trust and strong business relationships with both internal and external customers. Must be able to understand and anticipate a customer’s specific needs and act as their advocate within the organization while demonstrating a sense of urgency and employing critical thinking skills to resolve issues promptly.
• Responsible for successfully onboarding new customers to Belmark through understanding and communication of Belmark’s processes as well as introduction and guidance on customer-facing apps. Ensure all customer-specific records for new and existing accounts are maintained with a high level of accuracy.
• Responsible for assisting in the management of customer projects by due date. Must be able to communicate with customers and appropriate internal teams effectively and proactively regarding project status, activity, timelines, and deliverables using appropriate systems/programs.
• Responsible for managing receipt of art files provided by customers for new and revised items, entering the corresponding information into the Belmark system, and managing the art project from receipt of file through proof approval.
• Responsible for managing customer product line assets that are produced at Belmark. This includes managing specs for individual items ensuring up-to-date information is stored in the appropriate Belmark database.
• Responsible for purchase order entry and management. Must be able to prioritize, monitor, and answer questions regarding order status for external and internal customers.
• Responsible for supporting customer visits, press approvals, as well as making presentations to prospective and current customers, as needed.
• Responsible for participating in continuous learning opportunities with the ability to adapt quickly to new and/or updated operating applications while adhering to best practice methodology.
• Responsible for managing customer complaints as well as communicating complaint resolution information to customers as required.
• Responsible for meeting or exceeding quality and productivity rates within department standards as developed and communicated.
• May occasionally be required to travel with the sales representative to a customer’s facility. Any travel to a customer’s facilities is for the purpose of landing new accounts and ensuring the next purchase order is placed with existing accounts.
• May perform other duties as assigned by manager.

Position Requirements

• Any combination equivalent to graduation from high school. Preferable to have two years of flexographic printing experience or Bachelor's Degree in related field.
• Knowledge of and the ability to effectively utilize the English language.
• Regular attendance is required. May be required to work some overtime.
• Ability to add, subtract, multiply and divide whole numbers, decimals and fractions.
• Ability to operate a computer; Mac skills are encouraged. Ability to operate standard office equipment.
• Ability to work in a team environment and have excellent interpersonal skills.

Great benefits for the entire family!

• Health, Vision, Dental plan with Wellness discount
• FREE On-site Health Clinic
• Flexible Spending Account
• Life Insurance
• 401(k) and Profit Sharing Plan with 6% match
• Paid vacation AND personal time
• Paid holidays beginning day one
• Employee Assistance Program
• FREE On-site Fitness Center

Minimum Qualifications:

• Requires education as is generally acquired through an Associate’s degree and related work experience, or 3-5 years equivalent work experience. A Bachelor’s degree is preferred.
• Knowledge of and the ability to effectively utilize the English language.
• Ability to operate a computer, a variety of standard office equipment, have working knowledge of Microsoft Office Suite programs and preferred to have Adobe Suite skills.
• Ability to: see clearly at 20 inches or less; and clearly identify and distinguish colors.
• Ability to add, subtract, multiply and divide whole numbers, decimals and fractions.

Non-sales job postings are limited to residents in the states of Wisconsin and Arizona only.

Belmark is an Equal Opportunity Employer.