Summary

Responsible to provide fast, friendly, caring and dependable service and use open and straight communication to effectively manage the execution of the corrective action/preventive action (CAPA) system; to drive quality improvements within the assigned plant or area. To drive cross-functional teams to identify improvements to increase speed to market for products and services while improving quality, and to provide solutions to meet our customers’ needs. Responsible to improve the Quality Management System and may be asked to perform audits as well as assisting with employee development.

Office Hours: Monday – Friday, 8:00 am – 4:30 pm
Hourly Wage: $21.80

Principle Duties & Responsibilities

1. Responsible to follow all safety procedures as required by the role, and to nurture a food safety culture by adhering to all Safe Quality Foods requirements.
2. Process and Facilitate customer complaints and internal quality events:
   1. Enter, investigate, gather information and collect data, assess risk, identify urgency of situations, isolate suspect material, categorize and route;
   2. Follow-up on outstanding issues;
   3. Verify effectiveness of corrective action and release rerun jobs. Communicate billing information to Accounting;
   4. Manage product returns: document item quantities and determine material disposition;
   5. Process/Sort Returns: Risk assessment, enter jobs, direct or perform sorts for returned product. Communicate billing information to Accounting;
3. Close customer complaints and internal quality events:
   1. Support the execution of corrective and preventive action plans;
   2. Provide solutions to meet customers’ needs;
   3. Provide the information needed to Sales so they can close the loop with the customer;
   4. Provide direction for updates to label specifications and place items on hold as needed;
   5. Work with area managers to ensure plans mitigate the risk of reoccurrence;
   6. Evaluate and verify the effectiveness of documented CAPA’s and manage specification or procedural changes;
   7. Determine cost and issue credits;
   8. File claims with Vendors, Suppliers, Carriers and monitor the outcome
   9. Complete and communicate responses to customer; and
   10. File CAPA correspondence, relevant information and job jackets/retains
4. Identify trends through data analysis and work with plant or area leadership to develop action plans to address.
5. Review the daily production schedule and proactively communicate quality alerts to plant or area leadership.
6. Identify, recommend or lead process improvements for Quality with the support of plant or area leadership.
7. With the support of plant or area leadership, drive the implementation of technology changes that support customer complaint preventive action.
8. Assists with processing Quality Management System and perform mock recalls and audits as needed.
9. Assists with employee development.
10. May perform other duties as assigned by supervisor.

Great Benefits for the entire family!

• Health, Dental plan with Wellness discount
• FREE On-site Health Clinic
• Flexible Spending Account
• Company funded Life Insurance Policy
• 401(k) and Profit Sharing Plan with up to 6% match
• Paid vacation AND personal time
• Paid holidays beginning day one!
• Employee Assistance Program
• FREE On-site Fitness Center

Knowledge, Skills & Abilities Required

1. Must be able to communicate to Customers, Vendors, Suppliers and Carriers in a professional and friendly manner.
2. Must have excellent oral and written communication skills.
3. Must be able to simultaneously manage numerous projects.
4. Must be able to analyze data and determine a course of action.
5. Must be results oriented.
6. Requires extreme attention to detail.
7. Excellent problem solving skills required.
8. Ability to establish and work within tight guidelines.
9. Ability to operate a computer and a variety of testing and office equipment.
10. Ability to read, comprehend and follow implicit and explicit written and oral directions.
11. Requires education as is generally acquired in four (4) years of college and/or two (2) years of quality assurance experience. A STEM related degree is preferred.
12. Ability to add, subtract, multiply and divide whole numbers, decimals and fractions.
13. Knowledge of and the ability to effectively utilize the English language.
14. Regular attendance is an essential function of the position. May be required to work some overtime.
15. May occasionally be required to travel to a customer’s facility. Any travel to a customer’s facilities is for the purpose of landing new accounts and ensuring the next purchase order is placed with existing accounts.
16. Ability to hear and talk for up to 90% of work time.
17. Ability to: stand for 25% of work time; walk for 25% of work time; and sit for 50% of work time.
18. Ability to: reach above shoulders 10% of work time; and lift up to 50 pounds for less than 15% of work time.
19. Ability to: see clearly at 20 inches or less; identify and distinguish colors; and to adjust the eye to bring an object into sharp focus.

Working Conditions

1. Normal office environment with some exposure to chemical odors.
2. May be some exposure to moving mechanical parts and noise.